Guest Experience Supervisor

About the Role

Marriott International is seeking a Guest Experience Supervisor for a full-time position in Riyadh and Ad Dir'iyah. This role is responsible for overseeing guest check-in processes, ensuring accurate account setup, and managing payment procedures to deliver a seamless guest experience.

Key Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms, and issue room keys.
• Set up accurate guest accounts, enter Marriott Rewards information, and ensure rate consistency with market codes, documenting any exceptions.
• Secure payment before issuing room keys and verify/adjust billing details.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, accommodating requests and ensuring follow-up.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift; obtain manual authorizations and adhere to Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships, support team goals, and address employee concerns.
• Follow company policies and procedures, report accidents and unsafe conditions, complete safety training, maintain a professional appearance, ensure confidentiality, and protect company assets.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, prepare accurate written documents, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and utilize computer/POS systems for information entry and retrieval.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Work Type

This is a full-time position.

Application Process

Interested candidates are encouraged to apply.