Helpdesk Support

About the Role

Naseej is seeking a Helpdesk Support Trainee for an internship opportunity in Riyadh. This role is designed for individuals with 0-1 years of experience, offering a foundation in IT support through the Tamheer program. The trainee will be responsible for providing first-line application support to both Naseej customers and internal users.

Company Overview

Naseej is a technology company focused on digital transformation in learning and knowledge management. For nearly 36 years, Naseej has contributed to the E-Learning, Edu-Tech, and Digital Transformation sectors across the MENA region, enabling customers to enhance user experiences and adapt to evolving technology landscapes while reducing their technical burden.

Key Responsibilities

• Receive, classify, and manage application-support tickets accurately.
• Resolve common and documented user issues independently.
• Document ticket activities and resolutions according to Helpdesk standards.
• Escalate unresolved cases with complete and accurate technical information.
• Communicate professionally with customers and internal support teams.
• Follow approved SLA requirements and ticket lifecycle procedures.
• Develop a good understanding of the primary functions of supported Naseej products.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Interest in starting a career in IT support.

Work Environment and Program

This role is an internship under the Tamheer program, providing practical experience in a professional helpdesk environment. The position is based in Riyadh, offering an opportunity to develop skills in ticket management, troubleshooting, customer service, and application support.

Application Process

Candidates interested in this Helpdesk Support Trainee position are encouraged to apply to join Naseej's team and contribute to digital transformation in learning and knowledge management.