Hotel Cleanliness Supervisor

About the Role

The Luxury Collection is seeking a Hotel Cleanliness Supervisor to join their team in Ad Diriyah, Riyadh, Saudi Arabia. This full-time position involves ensuring the highest quality standards for guest rooms and public areas, working closely with various hotel departments to maintain operational excellence.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepant rooms, prioritize cleaning, and update the status of departing guest rooms.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to relevant staff.
• Communicate operational issues and updates to the next shift.
• Complete all required paperwork and reports accurately.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.

Operational Standards and Safety

• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all mandatory safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.

Guest and Team Interaction

• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues, listening and responding appropriately to concerns.
• Ensure adherence to quality expectations and standards across all tasks.

Physical Requirements and Qualifications

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capable of pushing and pulling a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capable of standing, sitting, kneeling, or walking for extended periods across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Capable of reading and visually verifying information in various formats (*, small print).
• This role requires 0-1 years of experience.

Additional Duties

Perform other reasonable job duties as requested by supervisors to support the overall operation of the hotel.