Hotel Manager

About EWAA Hotels

EWAA Hotels is a group of hotels and resorts known for providing hospitality services. The company operates 80 properties across 14 cities in Saudi Arabia, catering to both business and personal guests with amenities such as conference halls, exhibition centers, and catering services. Its portfolio includes brands like Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. EWAA Hotels focuses on investing in its human capital and aims to deliver a consistent guest experience.

Hotel Manager Role Overview

EWAA Hotels is seeking a Hotel Manager to oversee the daily operations of a hotel in Riyadh, Riyadh, Saudi Arabia. This full-time role involves ensuring operational efficiency, guest satisfaction, service quality, and team performance, while maintaining compliance with EWAA Hotels Group standards and policies. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Manage overall day-to-day hotel operations and ensure coordination between all departments.
• Lead, motivate, and develop hotel teams to achieve operational and service excellence.
• Ensure high standards of guest satisfaction, service quality, cleanliness, and hospitality.
• Monitor hotel performance metrics, including occupancy, ADR, RevPAR, revenue, and departmental profitability.
• Develop and implement action plans to achieve financial and operational targets.
• Control operating expenses while maintaining required service standards.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Sales, Reservations, Finance, and HR departments.
• Monitor guest feedback, complaints, and online reviews, ensuring effective corrective actions.
• Ensure compliance with company policies, procedures, health and safety standards, and applicable regulations.
• Prepare and review operational reports, providing regular performance updates to senior management.
• Support sales and revenue-generation initiatives to maximize hotel profitability.
• Maintain relationships with key clients, corporate accounts, suppliers, and business partners.
• Identify operational challenges and implement solutions to improve efficiency.
• Ensure proper staffing levels, employee discipline, training, and performance management.
• Conduct regular inspections of hotel facilities and ensure proper maintenance and presentation.
• Promote a positive hotel culture focused on teamwork, accountability, and guest satisfaction.

Performance Indicators

• Occupancy and RevPAR growth.
• Revenue and profitability achievement.
• Guest satisfaction and online reputation.
• Cost control and departmental performance.
• Employee productivity and retention.
• Compliance with company standards and procedures.
• Achievement of hotel operational targets.

Qualifications and Experience

• A minimum of 5-10 years of experience in hotel management.
• Demonstrated ability to manage daily hotel operations effectively.
• Experience in leading and developing hotel teams.
• Proficiency in monitoring financial and operational performance.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The Hotel Manager will work within the EWAA Hotels group, contributing to its operational standards and guest experience.