IBM Integration Team Lead " Operations and Support "

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

DXC Technology is seeking an IBM Integration Team Lead to join their team in Riyadh, Saudi Arabia. This full-time role involves leading the L2 Application Support team responsible for enterprise IBM Integration platforms and services, ensuring high availability, stability, and reliable day-to-day operations.

Key Responsibilities

Lead the L2 Application Support team for enterprise IBM Integration platforms and services, focusing on high availability and stable operations.
Provide technical leadership and hands-on support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower environments.
Manage and resolve complex application support and integration incidents, service requests, and production issues within defined SLAs.
Lead troubleshooting, root cause analysis, and resolution of critical integration issues across APIs, message flows, interfaces, queues, and connected applications.
Monitor integration platforms proactively to identify performance, availability, capacity, and connectivity issues.
Coordinate with various technical teams, including application development, infrastructure, and vendors, to resolve complex production incidents.
Act as the technical escalation point for L2 support issues, guiding support engineers in complex incident resolution.
Lead incident, problem, and change management activities in accordance with ITIL and enterprise application support processes.
Perform detailed root cause analysis (RCA) for recurring incidents and drive permanent corrective actions.
Ensure effective management of production deployments, configuration changes, certificates, and connectivity while adhering to change and release management procedures.
Establish and maintain application support processes, operational procedures, monitoring standards, and support documentation.
Work with business stakeholders and technical teams to understand production issues, communicate service impact, and provide timely updates.
Identify opportunities for automation, monitoring improvements, and operational efficiency across the IBM Integration landscape.
Mentor and develop L2 support engineers, conduct knowledge-sharing sessions, and build strong IBM Integration support capabilities.
Ensure compliance with enterprise security, governance, audit, availability, and operational standards for IBM integration platforms.
Support capacity planning, platform upgrades, environment management, and continuous improvement initiatives.

Required Qualifications and Experience

Over 10 years of experience in IBM Integration technologies.
Expertise in IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower.
Proficiency with message flows, MQ integration, APIs, and enterprise integration patterns.
Experience with ITIL and enterprise application support processes.