Key Account Manager

About the Role

Jotun Saudia Co. Ltd. is seeking a Key Account Manager - Infrastructure to join their team in Riyadh. This full-time position involves promoting infrastructure concepts and selling to both new and existing key customers within the assigned region. The role focuses on achieving sales, gross margin, DSO (Days Sales Outstanding), and customer satisfaction targets by fostering strong relationships and addressing client inquiries.

Role Context

The Key Account Manager will contribute to positioning Jotun as a preferred supplier of high-quality performance coating products, solutions, and services. This position reports directly to the Infrastructure Manager and is based in Riyadh.

Responsibilities

• Develop infrastructure business by conducting market visits, managing key accounts, tracking new projects, influencing specifications, and setting new business targets to achieve growth.
• Acquire new customers by analyzing the market, planning visits to potential clients, and promptly responding to quotations and inquiries to secure growth and increase market share for performance coatings.
• Gather information on customer needs, market trends, and competition. Analyze competitive dynamics and market trends, including market size, market share, customer segments, buying factors, and competitive position. Conduct market research to develop feasible concepts, business strategies, and plans.
• Monitor key infrastructure projects to ensure the utilization of Jotun’s products, thereby achieving targeted sales budgets.
• Build and maintain strong customer relationships through regular visits to main contractors and EPC (Engineering, Procurement, and Construction) contractors, proactively responding to inquiries, and providing expert guidance on product selection to drive sales growth.
• Follow up and monitor customers regarding proper pricing and payment to reduce days of sales outstanding and achieve targeted gross margins. Coordinate closely with internal departments such as Customer Service, Marketing, and Production to ensure high-quality service.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.

What We Offer

• Competitive compensation and benefits package.
• Continuous learning opportunities and training activities through on-the-job training and the in-house Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leadership focused on engaging and enabling teams, as evidenced by consistent employee feedback scores.
• A supportive and inclusive company culture.
• Opportunities for team-building and social activities.