Mgr Restaurant (Saudi Only)

About the Role

Marriott International is seeking a Restaurant Manager to oversee daily restaurant operations in Riyadh. This full-time role involves supervising staff, maintaining service standards, and ensuring guest satisfaction. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Supervise daily restaurant, bar, and room service operations, including assisting with menu planning.
• Maintain high sanitation and service standards across all food and beverage areas.
• Assist servers and hosts on the floor during peak meal periods.
• Review staffing levels to meet guest service, operational needs, and financial objectives.
• Manage day-to-day operations, ensuring quality and standards meet customer expectations.
• Oversee the financial aspects of the department, including purchasing and invoice payments.

Team Leadership and Development

• Lead, influence, and encourage team members, fostering mutual trust and cooperation.
• Serve as a role model, demonstrating appropriate behaviors and leadership in guest hospitality.
• Identify developmental needs of staff and provide coaching, mentoring, or training.
• Develop specific goals and plans to prioritize and accomplish work efficiently.
• Ensure compliance with all food and beverage policies, standards, and procedures.
• Monitor alcohol beverage service in compliance with local laws and ensure staff understanding.
• Establish and maintain collaborative relationships with employees, ensuring fair and equitable treatment.

Ensuring Guest Satisfaction

• Provide service that exceeds expectations for customer satisfaction and retention.
• Improve service by guiding individuals to understand guest needs and providing feedback.
• Handle guest problems and complaints effectively.
• Gather feedback from guests on food and beverage quality, service levels, and overall satisfaction.
• Ensure corrective actions are implemented to continuously improve service results.
• Manage service delivery from guest entry to departure, including greeting, order taking, and payment.

Human Resources and Training

• Provide guidance and direction to subordinates, including setting and monitoring performance standards.
• Identify educational needs, develop, and deliver formal training programs or classes.
• Ensure ongoing training for employees to understand guest expectations and improve retention.
• Solicit employee feedback through an "open door" policy and review satisfaction results to address concerns.
• Ensure employee recognition is consistently applied across areas of responsibility.

Additional Responsibilities

• Communicate information to supervisors, co-workers, and subordinates via various channels.
• Analyze information and evaluate results to identify optimal solutions and resolve problems.
• Recognize and maintain standards for good quality products and presentations.
• Supervise daily shift operations when the Assistant Restaurant Manager is absent.