Officer Customer Care Agent

About the Role

Majid Al Futtaim is seeking an Officer - Customer Care Agent to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for delivering customer service by managing inquiries, requests, complaints, and feedback through various communication channels. The agent will resolve customer issues efficiently, provide accurate information, and ensure a positive customer experience while adhering to service quality and operational performance standards.

Key Responsibilities

• Handle inbound and outbound customer interactions across all approved communication channels.
• Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner.
• Process and follow up on customer cases, service requests, complaints, refunds, and escalations as required.
• Accurately document all customer interactions within the Customer Care System.
• Collaborate with internal departments to ensure effective resolution of customer concerns.
• Maintain service quality standards and achieve customer satisfaction targets.
• Identify and escalate complex or sensitive customer issues to the appropriate teams.

Qualifications and Experience

• 0-1 year of relevant experience is required for this position.

Working Environment

Majid Al Futtaim fosters a collaborative environment with over 45,000 diverse colleagues. The company is committed to creating positive experiences and has established itself as a regional market leader over the past 27 years.