PATIENT RELATIONS REPRESENTATIVE I INPATIENT

About the Role

King Faisal Specialist Hospital & Research Center (KFSH) in Riyadh is seeking a Patient Relations Representative I Inpatient for a full-time position. This role focuses on coordinating and maintaining patient rights by educating patients, addressing concerns, and ensuring adherence to policies and the Patients' Bill of Rights. The position requires 0-1 years of experience.

Role Purpose and Context

The Patient Relations Representative serves as a crucial link between patients, their families, and the hospital's departments. This role is responsible for ensuring that patient concerns are heard, investigated, and resolved effectively, contributing to a positive patient experience and upholding the hospital's commitment to patient rights and quality care.

Key Responsibilities

• Attend to patients and families, responding to inquiries and complaints, and liaising with relevant departments for satisfactory solutions.
• Coordinate, investigate, and resolve patient complaints and grievances regarding the quality of care and services.
• Provide expertise on patient needs and expectations, educating staff and physicians on these issues.
• Serve as a central source and referral for information concerning patient rights and responsibilities.
• Conduct daily rounds on patients based on scheduled assignments.
• Respond to the IPA ticketing system and outreach requests.
• Participate in the training and orientation of new staff joining the department regarding the roles and responsibilities of Patient Advocates.
• Maintain records of all complaints and related correspondence, preparing official responses for management review and feedback.
• Maintain patient and family confidence by keeping complaint information confidential.
• Prevent complaints by counseling supervisors and managers on developing issues, offering suggestions for resolution, and modifying practices that cause repeated complaints.
• Collect and administer patient satisfaction data, inputting data into the electronic database, and utilizing feedback to facilitate system improvements.
• Provide patients and significant others with feedback on issues of concern.

Experience and Qualifications

• 0-1 years of relevant experience is required for this position.

Work Environment

This is a full-time position based in Riyadh, within a hospital setting dedicated to patient care and advocacy.

Application Process

Candidates interested in contributing to patient advocacy and care at King Faisal Specialist Hospital & Research Center are encouraged to apply.