Patient Experience Officer

About Shift Clinics

Shift Clinics is seeking a Patient Experience Officer to join its Operations team in Riyadh, Saudi Arabia. This is a full-time position responsible for managing daily reception activities and ensuring a professional and welcoming experience for all patients and visitors.

The Role

The Patient Experience Officer serves as the primary point of contact for individuals interacting with the clinic. The role involves overseeing patient interactions from initial contact through their visit, maintaining operational efficiency at the reception, and contributing to a positive overall patient journey.

Key Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage bookings, inquiries, and patient data across multiple communication channels.
• Handle payments, daily financial reporting, and ensure accuracy in financial transactions.
• Promote clinic services and available packages to patients and visitors.
• Support the smooth flow of patients across various departments within the clinic.
• Maintain a clean, organized, and patient-ready reception area at all times.

Qualifications and Experience

• Bachelor’s degree.
• 2-3 years of experience in front desk, reception, or customer service roles.
• Prior experience within healthcare institutions, clinics, or hospitals is required.

Required Skills and Attributes

• Strong computer proficiency and effective communication skills.
• A strong customer focus, demonstrating an understanding of both internal and external needs.
• Flexibility to work in rotating shifts as required by clinic operations.

Application Process

Candidates who meet the above requirements are encouraged to apply. Salary details will be discussed during the interview process.