Regional Manager

About Chalhoub Group

For over seven decades, Chalhoub Group has operated as a partner and creator of luxury experiences in the Middle East. The Group manages a portfolio of over 10 owned brands and provides distribution and marketing expertise for over 400 international brands across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. Chalhoub Group operates more than 950 stores, online platforms, and mobile apps, with over 16,000 professionals across eight countries in the Middle East and a presence in LATAM. Sustainability is central to the Group's strategy, with a commitment to people, partners, and the planet, including a pledge to reach Net Zero by 2040.

The Role of Regional Retail Manager

Chalhoub Group is seeking a Regional Retail Manager for a full-time position in Riyadh, Saudi Arabia. This role is responsible for implementing regional retail goals, objectives, budgets, and commercial targets in alignment with the Brand's strategic direction. The Regional Retail Manager will manage local retail networks and human capital within their region, directly or through Regional and Local Retail Teams, to ensure excellence in retail performance. The position requires 2-5 years of experience.

Key Responsibilities

• Set and monitor performance against targets for key customer segments per store, including average and total purchase value and product mix, for Area Sales Managers.
• Ensure annual and monthly sales targets per store are distributed to Area Sales Managers and communicated promptly.
• Approve action plans proposed by Area Sales Managers to improve store top line and gross margin.
• Propose KPIs for store staff line targets to be added to the overall Retail's menu of drivers.
• Approve exceptional commercial discounts to customers within defined thresholds in specific cases.
• Propose topline and margin targets for the budget of existing stores, ensuring accuracy, achievability, and alignment with management requests.
• Contribute to sell-through and gross margin assumptions for the purchase budget by providing accurate data per store.
• Provide accurate assumptions regarding monthly seasonality of turnover per store.
• Ensure new store topline targets developed during IRR are accurate, achievable, challenging, and meet management's requests.
• Monitor results of the first 6 months of operations for new stores by establishing monthly target setting and assessment with Area Sales Managers.
• Propose remedial plans before store closure and phasing out plans during closure.
• Approve remedial plans for underperforming stores.
• Monitor that store operations are executed according to Group guidelines and that shop expenses do not exceed the budget.
• Ensure new product launches or new season collections are properly explained to Area Sales Managers.
• Organize and participate in Pre-Buying and Post-Buying sessions with the buying team, including calendar management and mobilization of local teams.
• Monitor that stock discrepancies and other variances in stores are kept to a minimum.
• Validate commission schemes for Store Managers.
• Act as a coordinator between the store network and back-office for smooth execution of activities.
• Ensure smooth coordination with the Buying Team for activities such as Pre-Buying, Buying, Post-Buying, and Product launches.
• Provide data and comments to the Regional Marketing Team on marketing plan preparation, including promotions and in-store activities.
• Assign individual objectives for employee performance management, manage performance, empower the team, and provide formal and informal feedback to support professional development.

Candidate Experience

• 2-5 years of relevant experience.

Application Process

To ensure a fair and consistent experience for all candidates, assessments and interviews should be completed independently and without assistance from generative AI tools. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants without regard to gender, age, race, religion, national origin, or disability status.