Senior Account Manager

About Hawsabah

Hawsabah is seeking a Senior Account Manager to join its Commercial department in Riyadh, Saudi Arabia. This full-time role focuses on strategic account management and growth within the healthcare sector, leveraging expertise in IT Infrastructure, Digital Transformation, and Managed Services.

Role Overview

The Senior Account Manager will be responsible for leading the strategic management and growth of key healthcare accounts. The role requires established relationships across healthcare entities, including hospitals and healthcare organizations, to drive revenue, expand solution adoption, and ensure client satisfaction. The successful candidate will apply deep knowledge of technology domains and healthcare digital needs to achieve business objectives.

Key Responsibilities

• Manage and cultivate strategic relationships with healthcare clients, including government and semi-government entities, to foster long-term partnerships.
• Utilize an existing network within the healthcare sector to identify new business opportunities and strategic deals.
• Develop and implement account plans focused on revenue growth and client retention.
• Prepare and deliver customized technical, commercial, and financial proposals aligned with client requirements.
• Navigate healthcare procurement processes, tenders, and framework agreements effectively.
• Oversee contract execution, ensuring delivery quality and adherence to commercial commitments.
• Identify opportunities for upselling, cross-selling, and new business within current accounts.
• Address client escalations professionally to maintain high levels of satisfaction.
• Monitor account performance and collections, submitting regular reports to management.
• Provide client feedback to internal teams to support continuous service improvement.
• Represent Hawsabah in key client meetings, healthcare forums, and industry events.
• Maintain strict confidentiality of client data and strategic information.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in account management or sales within the technology sector.
• Proven experience in IT Infrastructure, Digital Transformation, and/or Managed Services, preferably serving government and semi-government clients.
• An established network and strong existing relationships with decision-makers in the healthcare sector, ideally in technology, digital, ICT, or infrastructure-related roles.
• Solid understanding of government procurement cycles, tendering platforms (*, Etimad), and regulatory frameworks relevant to technology and ICT projects.
• Demonstrated success in achieving revenue targets and closing complex deals in the technology sector.
• Strong negotiation, communication, and stakeholder management skills at an executive level, with the ability to discuss both technical and commercial aspects of solutions.
• Proficiency in CRM systems.
• Must be based in Riyadh, Saudi Arabia.

Application Process

Candidates who meet the above qualifications are encouraged to apply. Salary details will be discussed during the interview process.