Senior HAM Developer

About the Role

TawanTech is seeking a Senior HAM Developer to join our team in Riyadh, Riyadh Province. This full-time position requires 3-5 years of hands-on experience in ServiceNow Hardware Asset Management (HAM). The successful candidate will be responsible for developing, configuring, implementing, and maintaining HAM solutions to manage hardware assets throughout their lifecycle.

Role Purpose

The Senior HAM Developer will play a key role in enhancing asset visibility, optimizing costs, and ensuring compliance with organizational policies related to hardware asset management. This involves working with ServiceNow HAM solutions to streamline asset processes and integrate them with other IT service management modules.

Key Responsibilities

• Develop, configure, and customize ServiceNow Hardware Asset Management (HAM) solutions.
• Implement and maintain ServiceNow Hardware Asset Management Professional (HAM Pro) capabilities.
• Manage the complete hardware asset lifecycle, including procurement, receiving, deployment, maintenance, transfer, and disposal.
• Configure hardware asset models, model categories, asset records, stockrooms, and inventory management processes.
• Integrate HAM with ServiceNow CMDB, Discovery, Procurement, and other IT service management modules.
• Configure and maintain workflows, Business Rules, Client Scripts, Script Includes, Flow Designer, and other ServiceNow components.
• Support hardware asset discovery, reconciliation, inventory tracking, and data quality management.
• Develop and maintain reports and dashboards for hardware inventory, asset utilization, lifecycle status, and compliance.
• Automate hardware asset management processes to improve operational efficiency.
• Troubleshoot and resolve HAM-related technical and configuration issues.
• Collaborate with IT asset management, procurement, finance, infrastructure, and service desk teams.
• Support testing, deployment, upgrades, integrations, and ongoing platform maintenance.
• Prepare technical documentation and support hardware asset audits and compliance activities.

Qualifications and Experience

• 3-5 years of hands-on experience in ServiceNow Hardware Asset Management (HAM).
• Demonstrated ability to develop, configure, and customize HAM solutions.
• Experience with ServiceNow HAM Professional (HAM Pro) capabilities.
• Proficiency in configuring ServiceNow components such as workflows, Business Rules, Client Scripts, Script Includes, and Flow Designer.

Work Environment

This role is based in Riyadh and involves working collaboratively with various internal teams including IT asset management, procurement, finance, infrastructure, and the service desk. The position is full-time.

Application Process

We invite qualified candidates to apply for this position. Salary details will be discussed during the interview process.