Senior Network & Systems Engineer Lead Saudi Nationals OTS

About the Role

Amazon is seeking a Senior Network & Systems Engineer Lead for a full-time position in Riyadh, Saudi Arabia. This role involves leveraging technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites within a defined geographical area. The successful candidate will manage large projects with minimal guidance, affecting multiple locations in the region, and will resolve customer issues in crisis situations. The role also requires active expansion into software design patterns, data structures, AWS technologies, and distributed systems.

Key Responsibilities

• Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities.
• Maintain critical systems uptime and serve as the first escalation point for complex issues.
• Troubleshoot difficult IT problems without established Standard Operating Procedures (SOPs) and resolve incidents under time pressure.
• Demonstrate complete networking expertise, including routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols).
• Plan and coordinate Change Management (CMs) and CM templates across the region.
• Lead and execute regional technical projects from conception to completion with minimal guidance.
• Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts.
• Automate manual tasks and create/improve tools to increase team efficiency.
• Manage large-scale initiatives impacting multiple sites within the region.

Problem Solving and Continuous Improvement

• Conduct root cause analysis to resolve recurring challenges and prevent future incidents.
• Lead continuous improvement efforts across processes, documentation, and tooling.
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs.
• Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems.

Team Leadership and Quality Assurance

• Participate in hiring, onboarding, training, and professional development of team members.
• Audit work quality and provide constructive feedback; mentor junior engineers.
• Present training and partner with development teams on complex issues.

Customer Support and Collaboration

• Provide expert technical support across multiple buildings and remote sites.
• Provide on-call support beyond business hours during critical incidents to ensure minimal downtime.
• Communicate effectively in writing and verbally across a wide variety of stakeholders.

Qualifications and Experience

• 5-10 years of relevant experience in network and systems engineering.
• Demonstrated ability to manage large projects with minimal guidance.
• Proficiency in advanced engineering, troubleshooting, and systems administration.
• Strong understanding of networking concepts including routers, switches, firewalls, wireless APs, structured cabling, DNS, DHCP, VLANs, TCP/IP, subnetting, and network security protocols.

About the Team

This role is part of the Operations – Fulfilment Center and Logistics team, which is central to the Amazon customer experience. The Operations teams manage inventory from inbound to outbound, ensuring customers receive their orders promptly. OpsTechIT plays a vital role in enabling the business to meet its customer promise.