Service Manager

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Cummins Arabia is seeking a Service Manager to oversee service operations, whether workshop-based or in the field, that deliver retail or distributor product and application services. This full-time position is based in Riyadh, Saudi Arabia, and involves managing departmental personnel and budgets.

Key Responsibilities

Manage all service operations, including staff and supervisors, and resolve complex business problems for team members.
Provide timely and constructive performance feedback to employees, fostering development and career growth opportunities.
Lead continuous improvement initiatives by reviewing and enhancing processes to align with evolving customer expectations and organizational goals.
Regularly review key performance indicators for service operations, addressing identified issues and opportunities.
Ensure that the volume of work produced meets company standards and achieves customer satisfaction.
Identify trends and initiate necessary changes or improvements to meet objectives while maintaining uninterrupted service levels.
Establish and maintain positive, professional working relationships with key customers.
Set goals and targets for service operations, measuring and sustaining high levels of customer satisfaction.

Required Qualifications and Experience

5-10 years of relevant experience in service operations management.
Proficiency in Service Documentation: Ability to create and verify customer, equipment, and technical information, capture specific data using required service tools, and document information accurately in the service management system.
Understanding and application of Service Capability, Capacity, and Coverage processes to ensure consistent service delivery through available resources and qualified technicians.

Core Competencies

Ensures accountability: Holds self and others accountable to meet commitments.
Action oriented: Approaches new opportunities and challenges with urgency and enthusiasm.
Communicates effectively: Develops and delivers clear, multi-mode communications tailored to different audiences.
Manages conflict: Handles conflict situations effectively.
Customer focus: Builds strong customer relationships and delivers customer-centric solutions.
Develops talent: Supports the development of individuals to achieve both their career goals and organizational objectives.
Financial acumen: Interprets and applies key financial indicators to inform business decisions.
Plans and aligns: Organizes and prioritizes work to meet commitments aligned with organizational goals.
Instills trust: Gains confidence through honesty, integrity, and authenticity.
Optimizes work processes: Identifies and implements effective and efficient processes with a focus on continuous improvement.