Showroom Sales Representative

About the Role

Jazeera Paints is seeking a Showroom Sales Representative for a full-time position in Riyadh. This role involves delivering excellent customer service, achieving sales targets, and maintaining the showroom's organization. The representative will guide customers through the entire sales process, from initial reception to order fulfillment and after-sales support, ensuring high customer satisfaction.

Key Responsibilities

• Provide professional reception to customers within the showrooms and maintain a high standard of service.
• Address customer needs, facilitate product delivery, and offer pre- and post-sales support.
• Guide customers from their entry into the showroom, introducing products, securing orders, calculating quantities, and assisting with color and product coordination.
• Coordinate with showroom staff, including assistants, workers, and drivers, to ensure accurate invoice issuance and timely goods delivery.
• Maintain the showroom's organization and cleanliness at all times.
• Ensure the availability of all marketing tools, such as brochures and catalogs.
• Achieve sales targets in line with the established sales plan.
• Commit to accomplishing management goals and implementing required Key Performance Indicators (KPIs).
• Process online customer requests and update the E-commerce platform, considering required items and stock levels.
• Maintain adequate stock levels for all items, particularly fast-moving products, by placing orders from warehouses based on minimum and maximum stock levels.
• Adhere to the first-in, first-out (FIFO) policy to prevent dead stock.
• Report all missing products in the main store to the direct manager.
• Ensure goods are arranged in warehouses according to policy and procedure guidelines to maintain accurate stock and prevent discrepancies during inventory checks.
• Submit financial reports to the region accountant as required.
• Deposit all daily sales cash amounts into the company’s account.
• Provide regular reports to the direct manager regarding competitors' activities and promotions.
• Handle customer complaints professionally and report them to the direct manager.
• Cooperate with other branches to facilitate the resale of slow-moving items.
• Implement company policies and instructions.
• Submit periodic reports on achievements, problems, and failures to the direct manager.
• Propose ideas and suggestions to enhance the sales process and value.
• Execute job-related activities using safe and environmentally sound methods.
• Perform any other duties assigned by the direct supervisor or manager.

Customer Service and Sales Focus

This role places a strong emphasis on direct customer interaction, requiring the ability to build rapport, understand customer needs, and effectively present product solutions. Success in this position is directly linked to achieving sales targets and ensuring a positive customer experience throughout the sales cycle.

Operational Management

The Showroom Sales Representative is also responsible for key operational aspects, including maintaining showroom standards, managing inventory, and coordinating with internal teams to ensure smooth order processing and delivery. Adherence to company policies and procedures, particularly regarding stock management and financial reporting, is essential.

Reporting and Compliance

The role involves regular reporting to the direct manager on sales performance, competitor activities, and operational issues. Compliance with company policies, including financial procedures and safety guidelines, is a mandatory aspect of the position.

Work Environment

This is a full-time position based in a showroom environment in Riyadh, requiring active engagement with customers and collaboration with a team of showroom staff.