Showroom Supervisor

About Syarah

Syarah is focused on transforming the car-buying experience in Saudi Arabia and the Middle East through an end-to-end digital journey. The company manages all aspects from sourcing and inspection to financing and shipping, aiming to provide a streamlined car buying process.

The Role of Showroom Supervisor

Syarah is seeking a Showroom Supervisor to lead its showroom sales team in Riyadh, Riyadh Province. This full-time role focuses on driving sales performance and ensuring a professional customer experience. The supervisor will oversee daily showroom operations, support the sales team, and work towards achieving sales targets while ensuring a smooth buying experience for customers. The position requires 2-5 years of experience.

Key Responsibilities

• Supervise and manage daily activities of the showroom sales team to ensure efficient operations.
• Set daily and monthly sales targets for the team and monitor performance against KPIs.
• Lead, coach, and motivate Sales Officers to achieve individual and team sales targets.
• Monitor customer traffic, leads, follow-ups, conversions, and overall showroom sales performance.
• Ensure customers receive a professional and high-quality experience throughout the buying journey.
• Support the sales team in handling complex customer inquiries, negotiations, complaints, and escalations.
• Ensure Sales Officers clearly explain vehicle features, specifications, pricing, financing options, and the purchasing process.
• Monitor and support vehicle inspections and test drives, ensuring compliance with showroom procedures and safety requirements.
• Review and ensure accuracy and completeness of customer and sales documentation.
• Support the team in negotiating vehicle prices and trade-in values in line with company guidelines.
• Coordinate with management, vehicle owners, finance companies, and internal teams for timely completion of sales procedures.
• Collaborate with procurement and sales teams on vehicle pricing and supplier negotiations to maximize profitability.
• Track sales pipeline and follow up on pending deals to ensure timely progression and closure.
• Analyze sales performance and prepare regular reports on sales results, conversion rates, customer feedback, and team performance.
• Identify areas for improvement and implement actions to increase showroom sales, customer satisfaction, and team productivity.
• Conduct regular team meetings, provide performance feedback, and support Sales Officers' development through coaching and training.
• Ensure compliance with company policies, sales procedures, and customer service standards.
• Follow up with previous customers to ensure satisfaction, encourage retention, and address post-sale concerns.
• Coordinate with relevant departments to resolve customer issues and ensure a smooth post-sale experience.
• Perform other duties related to showroom sales and operations as assigned.

Required Qualifications and Skills

• 3–5 years of experience in sales, preferably within the automotive industry, with previous supervisory or team-lead experience.
• Proven ability to lead, motivate, and manage a sales team.
• Strong knowledge of automotive sales, vehicle specifications, pricing, and the car-buying process.
• Strong negotiation, persuasion, and closing skills.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Strong leadership, coaching, and problem-solving abilities.
• Strong understanding of sales KPIs, targets, conversion rates, and sales performance management.
• Excellent time-management and organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Professional appearance and strong interpersonal skills.
• Good computer skills and proficiency in Microsoft Office.

Application Process

Interested candidates are encouraged to apply to join the Syarah team in Riyadh.