Store Manager

About the Role

Al-Futtaim is seeking a Store Manager to oversee store operations in Riyadh, Riyadh. This full-time role involves consistent operational excellence and full profit and loss (P&L) responsibility, ensuring adherence to Brand compliance. The Store Manager is responsible for fostering an environment aligned with Brand values, teamwork, results delivery, and exceptional customer service.

Key Responsibilities

The Store Manager will play a vital role in planning, strategizing, and ensuring efficient store operations and financial outcomes, alongside developing staff capabilities and enhancing customer service to achieve business success. Key responsibilities include:

• Ensuring delivery of operational standards in visual merchandising, stock availability, customer service, and safety.
• Maintaining Brand integrity through standardized displays and implementing agreed delivery plans and company procedures for security control of stock.
• Collaborating with merchandising and buying teams to manage stock turnover, address slow/fast-moving items, and coordinate stock ordering levels.
• Ensuring all IT systems operate smoothly to prevent business disruption and handling the registration and renewal of necessary permits and licenses.
• Planning and accounting for the store’s sales and profits, reviewing monthly P&L reports, and developing marketing and promotional plans.
• Managing product ordering, receiving, pricing, and handling damaged/returned products.
• Conducting daily floor walks to drive sales actions and coach staff, utilizing the Working Week Framework for planning and executing operations.

Growth and Customer Service

• Training employees on customer service best practices and behaviors.
• Monitoring customer behavior and feedback to improve service levels.
• Identifying opportunities to increase service through customer research.
• Benchmarking store sales growth with the management team.
• Analyzing competitor performance and coordinating actions with the Regional Manager.

People Management

• Hiring, training, and developing employees with a comprehensive training calendar.
• Ensuring adequate staffing levels for effective store operations.
• Motivating, supporting, and evaluating staff performance.
• Adhering to HR and health and safety procedures.
• Developing a succession plan for talent growth and business continuity.

Financial Management

• Managing financial operations including sales, manpower, and expenses.
• Preparing annual budgets with the Area Manager.
• Ensuring timely issuance of all relevant financial reports.
• Overseeing effective administration of invoices, credit notes, and petty cash management.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in store management or a similar leadership role with P&L responsibility.