Technical After Sales Manager

About the Role

Quest Search and Selection is seeking an experienced Technical After Sales Manager to lead the after-sales function for a premium international brand in Riyadh, Riyadh Region. This full-time leadership role focuses on service delivery, customer satisfaction, and operational excellence within technical support and field service operations.

Role Overview

The Technical After Sales Manager will oversee a team of technical professionals, manage service performance, and develop customer-centric processes. The role involves implementing continuous improvement initiatives to enhance service quality and business performance, balancing strategic oversight with hands-on problem-solving in a customer-focused environment.

Key Responsibilities

• Lead and manage the After Sales and Technical Service function, ensuring consistent achievement of service standards.
• Drive customer satisfaction through high-quality service delivery and effective issue resolution.
• Manage operational costs and resources in line with business objectives and budgets.
• Oversee field service operations, workforce planning, and external service partner performance.
• Monitor service KPIs and identify opportunities to improve efficiency, productivity, and customer experience.
• Ensure appropriate staffing levels, technical capabilities, and training programs are in place to meet customer expectations.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Maintain accurate inventory records and ensure spare parts availability to support service requirements.
• Work closely with regional and global stakeholders, providing market feedback on products, services, and customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.

Candidate Profile

The ideal candidate will be a strong people leader with a passion for customer experience, operational excellence, and technical service delivery. This role requires 5-10 years of relevant experience.

Performance Metrics

• Customer satisfaction and loyalty.
• Service response and resolution times.
• Team productivity and technician capability.
• Cost optimization and service profitability.
• Spare parts and inventory performance.
• Delivery of projects and initiatives within agreed timelines.
• Achievement of operational targets and service KPIs.

Application Information

This is an opportunity for an experienced after-sales leader to join a globally recognized business and contribute to shaping the customer service experience while leading a technical team.