Technical Pre Sales & Support Specialist

About the Role

Netway Solutions is seeking a Technical Pre Sales & Support Specialist to join our team in Riyadh, Riyadh. This full-time role is designed for a technically capable individual who can provide hands-on support to our sales team, customers, and technology solutions. The position combines product demonstrations, system setup, technical troubleshooting, and pre-sales assistance, requiring a candidate who is comfortable learning and demonstrating various hardware and software products.

Role Overview

The Technical Pre Sales & Support Specialist will be responsible for supporting the entire lifecycle of our technology solutions, from initial customer engagement and demonstrations to system setup and post-sales technical assistance. This role is suitable for someone who enjoys both technology and direct customer interaction, rather than a purely desk-based position. The specialist will work with a range of products including POS systems, barcode printers, scanners, mobile computers, and RFID devices.

Key Responsibilities

• Prepare and conduct product and solution demonstrations for customers.
• Support the sales team during customer meetings and technical discussions.
• Understand customer requirements and recommend suitable technical solutions.
• Configure and set up hardware and software for demonstrations and deployments.
• Install, test, and troubleshoot systems before delivery to customers.
• Assist customers with technical issues and provide basic support.
• Diagnose hardware, software, connectivity, and configuration problems.
• Work with products such as POS systems, barcode printers, scanners, mobile computers, RFID devices, and related business software.
• Support installation and implementation of systems at customer locations when required.
• Prepare demo environments and ensure equipment is functional before meetings.
• Coordinate with vendors and internal technical teams for advanced support.
• Maintain proper records of installations, configurations, and support cases.
• Learn new products and solutions introduced by the company.
• Provide technical feedback to the sales and management teams.

Qualifications and Requirements

• Technical background in IT, computer systems, electronics, networking, or a related field.
• Comfortable installing and configuring hardware and software.
• Strong troubleshooting ability.
• Basic understanding of Windows, networking, Wi-Fi, Bluetooth, IP configuration, and peripherals.
• Comfortable speaking with customers and conducting demonstrations.
• Able to explain technical products in simple language.
• Willingness to learn new products and software quickly.
• Good communication and presentation skills.
• Able to work closely with a sales team.
• Experience with POS, barcode, mobility, printers, scanners, RFID, ERP, or retail technology is an advantage.
• Previous technical support, implementation, pre-sales, or field-support experience is preferred.
• 0-1 years of experience required.

Work Environment

This role is based in Riyadh, Riyadh, and operates on a full-time basis. The specialist will work closely with the sales team and directly with customers, often requiring hands-on engagement with technology solutions both in-office and at customer locations.

Application Process

Candidates who meet the above requirements are encouraged to apply. Salary for this position will be discussed during the interview process.