Attraction Supervisor

About the Role

SEVEN (Saudi Entertainment Ventures) is seeking an Attraction Supervisor for a full-time position in Taif, Makkah Province. This role involves managing staff and overseeing daily operations on the floor during assigned shifts at the attraction. The Attraction Supervisor ensures smooth and efficient operations while maintaining high standards of guest service, contributing to a positive guest experience by leading the team and addressing operational issues promptly.

Key Responsibilities

• Lead and manage the team during assigned shifts, ensuring staff perform duties effectively and adhere to SEVEN’s standards.
• Assign tasks and responsibilities to team members based on operational needs to ensure optimal coverage and service delivery.
• Provide on-the-spot training, guidance, and support to staff, ensuring they have the necessary knowledge and skills.
• Monitor and oversee all operational activities, including guest services, equipment maintenance, and safety protocols.
• Ensure the attraction is clean, well-maintained, and fully operational throughout the shift.
• Address operational issues or guest concerns promptly, escalating to the Attractions Manager when necessary.
• Ensure all guests receive high-quality service, focusing on creating a positive and memorable experience.
• Handle guest inquiries, complaints, and feedback professionally, taking appropriate actions to resolve issues.
• Promote a culture of guest service excellence among staff, leading by example.
• Enforce safety protocols and ensure adherence to SEVEN’s safety standards and procedures by staff and guests.
• Conduct regular checks of equipment and facilities to identify potential safety hazards or maintenance needs.
• Ensure all shift activities comply with local regulations and SEVEN’s internal policies.
• Maintain accurate records of shift activities, including staff attendance, guest interactions, and incidents.
• Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations.
• Ensure all documentation is completed accurately and submitted in a timely manner.

Qualifications and Experience

• 2-5 years of relevant experience.
• Demonstrated ability to lead and manage a team effectively.
• Strong understanding of operational oversight and guest service excellence.
• Knowledge of safety protocols and compliance procedures.

Working Relationships

The Attraction Supervisor will interact internally with the Attractions Manager, Operations Team, Maintenance Team, and Guest Services Team. External interactions will include guests and vendors for equipment and supplies.

Physical Requirements

Candidates must have the ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.