Compliance and Performance Manager📣 إعلان

About the Role

ENGIE Solutions Middle East is seeking a Compliance and Performance Manager to join its team. This full-time position is based in Al Ula, Al Madinah, Saudi Arabia, and requires 5-10 years of relevant professional experience.

Role Summary

The Compliance and Performance Manager is responsible for developing and implementing a comprehensive framework for contract compliance and performance management. This role ensures that service providers meet their contractual obligations, adhere to applicable regulations, and deliver services in line with agreed-upon standards. Key activities include conducting audits, monitoring Key Performance Indicators (KPIs), and providing regular reports to support continuous improvement and operational excellence.

Key Responsibilities

• Assist in the development and implementation of a comprehensive contract compliance management framework.
• Create compliance checklists to review service provider documentation and ensure adherence to contract requirements.
• Plan and implement external and internal audits to ensure compliance with bylaws, guidelines, and contractual obligations.
• Monitor Key Performance Indicators (KPIs) to ensure compliance with contracts, Standard Operating Procedures (SOPs), and bylaws.
• Establish a performance management process to evaluate and record service provider performance against scope, output specifications, and Service Level Agreements (SLAs).
• Conduct planned and ad hoc audits and inspections of service provider performance, tracking results against key performance indicators.
• Conduct quality and compliance inspections to ensure adherence to applicable regulations, codes, standards, and best practices.
• Develop and deliver monthly compliance and performance management reports.
• Identify performance trends and recommend improvement plans to enhance service delivery quality and efficiency.
• Collaborate with service providers and internal stakeholders to address compliance and performance issues.
• Facilitate feedback on service delivery and ensure corrective actions are implemented as needed.

Qualifications and Experience

• Bachelor’s degree in a related field or extensive industry experience with demonstrated technical capabilities.
• Knowledge of CAFM/EAM systems and asset management principles.
• Working knowledge of business and data intelligence software.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, and Outlook).

Required Skills

• Strong analytical skills.
• Highly skilled in technical specifications of installations.
• Excellent communication skills.
• Strong time-management skills.
• Detail-oriented and highly organized.
• Skilled in negotiation and project management.
• Excellent critical thinking skills.

Application Information

Candidates who meet the qualifications and experience outlined above are encouraged to apply.