Director of Technology Innovation & Data

About the Role

Four Seasons Hotels Limited is seeking a Director of Technology Innovation & Data to join the opening team at Four Seasons Hotel Madinah. This full-time role, based in Medina, requires a strategic and service-driven leader with 5-10 years of experience. The Director will report to the Director of Finance and be responsible for the efficient operation, security, and maintenance of all technology systems across the property.

Role Overview

The primary purpose of this role is to ensure that all hotel and corporate technology systems support operational excellence, guest satisfaction, and business continuity. The Director will execute hotel and corporate technology strategies, forecast future technology needs, and plan upgrades to enhance the effectiveness, reliability, and security of installed systems. This position involves leading an IT team to provide responsive, professional, and solution-focused service to both guests and employees.

Key Responsibilities

• Oversee all Information Technology operations, including systems infrastructure, network performance, data and voice communications, hardware, software, and hospitality applications.
• Ensure critical hotel systems are available and supported 24 hours per day to maintain business continuity.
• Execute hotel and corporate technology strategies, aligning with Four Seasons standards and business objectives.
• Provide technical support and solutions for guests, employees, and hotel operations.
• Establish, maintain, and enforce system security procedures, user access controls, data protection practices, and IT policies.
• Manage product lifecycle for hardware and software, including upgrades, replacements, and long-term capital planning.
• Prepare and manage IT operating and capital budgets, ensuring cost-effective technology planning.
• Assist the Director of Finance in administering IT-related maintenance agreements, service contracts, vendor relationships, and technology procurement.
• Lead in defining contract scope, supporting negotiations, and participating in bidding processes for IT services and systems.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of technical problems.
• Maintain knowledge of hospitality applications, interfaces, property management systems, and point-of-sale systems.
• Participate in regional systems meetings, share best practices, and implement technology improvements.
• Support pre-opening activities, system installations, testing, and user training across all departments.
• Recruit, lead, coach, train, and develop the IT team, fostering a continuous learning environment.

Qualifications and Requirements

• Proven experience as a Director of Information Technology, IT Manager, or senior technology leader within a hotel or hospitality environment.
• Previous hotel opening or pre-opening experience is essential.
• Strong business, resource, and project planning experience, with the ability to align technology solutions with operational needs.
• Excellent troubleshooting, network-building, and problem-solving skills.
• Strong financial understanding, including experience with IT budgeting, capital planning, procurement, contracts, and vendor management.
• High level of integrity, transparency, confidentiality, and professionalism.
• Strong interpersonal and relationship-building skills, with the ability to work effectively with cross-functional teams.
• Ability to prepare and deliver reports, presentations, and technology updates to senior leadership.
• Passion for developing people and promoting a continuous learning environment.

Benefits

• Competitive salary.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Leadership development and career growth opportunities.
• Additional family benefits.

Application Process

This is an opportunity to join the opening team of Four Seasons Hotel Madinah and contribute to building a long-term career with global potential. Further details regarding the application process will be provided upon inquiry.