Mgr Sales I

About the Role

Sheraton Hotels & Resorts is seeking a Sales Manager I to join the team in Medina, Al Madinah. This full-time position is responsible for proactively identifying and managing sales opportunities, ensuring proper and timely handover for service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop community relationships to expand the customer base for sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover to Event Management.
• Participate in sales calls with team members to acquire new business or close deals.
• Execute operational aspects of booked business, including proposal generation, contract writing, and customer correspondence.

Market Analysis and Revenue Maximization

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand market dynamics, including competitors' strengths and weaknesses, economic trends, and supply and demand, to inform sales strategies.
• Secure optimal opportunities for the location based on market conditions and needs.
• Gain insight into the location’s primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy, fostering customer loyalty through service excellence.
• Service customers to increase account share.
• Execute and uphold the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.

Qualifications and Experience

• Experience required: 0-1 years.
• Demonstrated ability to proactively solicit and handle sales opportunities.
• Proven capability to build and maintain strong customer relationships.

About Sheraton Hotels & Resorts

Sheraton Hotels & Resorts, part of Marriott International, has been a global gathering place since 1937. Associates at Sheraton contribute to a sense of belonging in over 400 communities worldwide by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. Sheraton is committed to being an equal opportunity employer, valuing diverse backgrounds, cultures, talents, and experiences, and fostering an inclusive environment free from discrimination.