Officer Loss Prevention

About the Role

Marriott International is seeking an Officer-Loss Prevention to join their team in Medina. This full-time position is responsible for ensuring the safety and security of guests, employees, and property assets. The role involves patrolling all areas, monitoring security systems, and responding to various incidents to maintain an orderly and secure environment.

Key Responsibilities

• Patrol all property areas and assist guests with room access as needed.
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm systems, duress alarms, and fire life safety systems.
• Lock property entrances when required and conduct daily physical hazard inspections.
• Respond to accidents, administer first aid/CPR if necessary, and contact emergency medical services (EMS).
• Assist guests and employees during emergency situations and notify appropriate individuals of incidents.
• Defuse guest and employee disturbances, calling for outside assistance when necessary.
• Complete incident reports to document all security and loss prevention related occurrences.
• Resolve safety hazard situations and escort unwelcome persons from the property without disrupting operations.
• Respond to scenes of vehicle accidents/thefts and call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all security/loss prevention and property reports/documents, releasing information only to authorized individuals.
• Conduct investigations, gather evidence, and interview relevant parties.
• Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally, and prepare and review written documents accurately.
• Develop and maintain positive working relationships, support team goals, and comply with quality assurance expectations.

Qualifications and Requirements

• 0-1 year of relevant experience is required.
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects in excess of 75 pounds with assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to read and visually verify information in various formats (*, small print) and visually inspect tools, equipment, or machines.
• Competency in entering and locating work-related information using computers and/or point of sale systems.
• Some states may have additional licensing/registration requirements for this position.

Work Environment and Team

This role is part of the Sheraton family within Marriott International, a global community focused on creating a sense of belonging for guests and associates. The team emphasizes engaging experiences and thoughtful service, inviting individuals to contribute to a supportive and collaborative environment.

Application Process

Candidates who are team players and committed to delivering meaningful guest experiences are encouraged to explore this career opportunity with Sheraton Hotels & Resorts, a brand within the Marriott International portfolio.