Assistant Front Desk Manager

About Red Sea Global Hospitality

Red Sea Global Hospitality is dedicated to responsible development and regenerative tourism. The company represents its resorts and the Kingdom of Saudi Arabia to visitors globally, maintaining a values-led culture for both guests and colleagues to deliver service excellence.

Role Overview

As an Assistant Front Desk Manager in Tabuk, Saudi Arabia, you will oversee the daily Front Desk operations to meet business, guest, and colleague needs. This full-time role focuses on maintaining hotel standards and maximizing guest satisfaction. The position requires 5-10 years of experience.

Key Responsibilities

• Assist in preparing the Front Desk department budget.
• Develop and execute training programs for all Front Office team members, covering IT systems and guest-service protocols.
• Maintain knowledge of Property Management and Call Centre computer systems.
• Supervise departmental operations, including employees, facilities, sales, and costs, to achieve maximum revenue.
• Ensure high-quality product levels and personalized service to exceed guest expectations.
• Maintain and update departmental Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), ensuring accessibility for all employees.
• Drive sales by creating business referrals, pursuing potential sales leads, and implementing promotional initiatives; personally oversee and drive upselling at the property.
• Monitor daily arrivals and promptly address VIP or special requests, collaborating with housekeeping, room service, and guest relations as needed.
• Lead and motivate team members through a hands-on approach, offering coaching, counseling, support, and guidance.
• Ensure team members are updated on hotel products, including room types, rates, features, facilities, food and beverage promotions, spa, health club, and other services.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job orders or housekeeping cleaning requests, and monitor results.
• Provide assistance to local representatives of tour operators and travel agencies.
• Perform additional duties as required for operational smoothness.

Experience and Qualifications

• A minimum of 5-10 years of experience in a relevant role.
• Demonstrated ability to oversee daily Front Desk operations.
• Proven experience in maintaining hotel standards and maximizing guest satisfaction.

Work Environment

This is a full-time position based in Tabuk, Saudi Arabia, within a hospitality environment focused on responsible development and service excellence.