Guest Relation Host Raffles The Red Sea (Saudi National)📣 إعلان

About the Role

Raffles Hotels & Resorts is seeking a Guest Relation Host for Raffles The Red Sea, a new luxury destination located in Tabuk, Saudi Arabia. This full-time position is based in the Umluj and Tabuk regions. The role requires 2-5 years of experience in guest relations or a related field within a luxury hospitality environment.

Role Context

Raffles The Red Sea is part of the Red Sea Project, offering a refined and luxurious experience that blends Raffles' service standards with the natural beauty and sustainability ethos of Red Sea Global. The resort features 361 rooms, multiple dining concepts, and a spa, catering to discerning travelers.

Key Responsibilities

• Welcome and engage guests, recognizing returning visitors, VIPs, and special occasions.
• Proactively identify and address guest preferences and expectations to personalize services.
• Maintain detailed guest profiles to enhance future stays.
• Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction.
• Handle guest feedback, requests, and concerns with professionalism and a solutions-oriented approach.
• Coordinate bespoke guest experiences and amenities with relevant departments.
• Manage arrival, in-house, and departure arrangements for VIPs and special-needs guests.
• Liaise between guests and hotel management, escalating issues as needed.
• Collaborate with Front Desk, Concierge, Housekeeping, Engineering, and Food & Beverage teams for seamless service delivery.
• Communicate guest preferences and instructions clearly across departments.
• Uphold Raffles grooming, etiquette, and communication standards.
• Ensure confidentiality and adherence to hotel policies and brand standards.
• Participate in training and continuous improvement initiatives.

Qualifications and Experience

• Minimum of 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel.
• A degree or diploma in Hospitality Management or a related field is preferred.
• Experience with property management systems such as Opera is advantageous.
• Experience in pre-opening phases of a hotel is a requirement.

Required Skills and Attributes

• Exceptional interpersonal and communication skills.
• High emotional intelligence and the ability to anticipate and respond to guest needs.
• Strong problem-solving and service recovery capabilities.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office and hotel systems.
• Fluency in English is required; additional languages are a strong advantage.
• A naturally warm, gracious, and guest-focused personality.
• Polished appearance and professional demeanor.
• Ability to remain calm and composed under pressure.
• Flexibility to work shifts, including weekends and holidays.
• Discreet, trustworthy, and service-oriented.
• Understanding of ultra-luxury guest expectations and brand alignment.
• A proactive and anticipatory approach with a strong sense of ownership and accountability.

Work Location and Type

This is a full-time position located in the Tabuk region, specifically serving the Umluj and Tabuk areas within Saudi Arabia.