Client Experience Coach

About Sephora and the Role

Sephora is seeking a Client Experience Coach to join its team in Makkah, Saudi Arabia, with responsibilities covering Jeddah and Makkah. This is a full-time position requiring 2-5 years of experience. The role focuses on supporting Retail Education initiatives across Sephora KSA, contributing to the continuous development of retail employees, and enhancing the overall client experience.

Role Purpose and Focus

The Client Experience Coach promotes and embodies the Sephora Attitude in both training and on the shop floor. A strong focus is placed on omni-channel excellence, employee career development, and capability building. The role also supports regional category training, the Sephorization of Brand BAs, and the sharing of Sephora Collection knowledge to strengthen expertise and consistency across the retail network.

Key Responsibilities

• Manage onboarding for all new joiners, including organizing and delivering 1-day welcoming training, onboarding training, and coaching/development at the store level.
• Conduct daily store visits, ensuring 100% store coverage quarterly (monthly for flagship and top 10 KSA stores) or as business needs dictate.
• Follow up on all retail topics such as Sephora Attitude, My Sephora, cross-selling, Buddy skills, Love Meter, and Mystery Shopper.
• Support Retail Training by coaching and following up on retail education and project initiatives.
• Align with Retail Managers/Supervisors on priority stores and business needs.
• Assess store teams on performance at least once a year or as business requires.
• Focus on and follow up on Ramadan, Festive, and thematic animation trainings.
• Follow up on knowledge retention after training attendance for all Retail trainings, Induction, and Sephora Collection.
• Support knowledge and training at the store level for all Sephora Collection new launches, core products, and animations.

Training Delivery and Coaching

• Deliver onboarding training and support the delivery of other retail topics.
• Manage Brand BA training delivery and logistics.
• Provide follow-up and coaching for new joiners (in-store and digital).
• Conduct follow-up and coaching on Sephora Collection in-store training.
• Monitor Brand BA training attendance and coordinate with Store Managers for scheduling.
• Perform on-the-floor coaching, assessment, and feedback for all retail trainings.
• Support engagement and participation in the Digital Learning Platform.

Work Environment and Culture

At Sephora, the work environment fosters a community where authenticity is embraced, and diverse strengths contribute to a collective spirit. The culture emphasizes empowerment, learning, and growth, providing tools, space, and opportunities for innovation and leadership. The role offers work that brings fulfillment, from delighting clients daily to inspiring the industry.

Application Information

This full-time position requires 2-5 years of relevant experience. Salary details are not disclosed. Join Sephora and contribute to a beautiful experience.