DESKTOP SUPPORT ENGINEERS VIP

About the Role

Duncan & Ross is seeking a Desktop Support Engineer VIP to join our team in Jeddah. This full-time role is responsible for providing exceptional, personalized technical support to high-profile clients, executives, and priority users. The successful candidate will ensure seamless technology experiences by proactively managing issues, providing rapid resolution, and maintaining the highest standards of professionalism and confidentiality.

Key Responsibilities

• Provide white-glove IT support to C-level executives, board members, and other VIPs, ensuring minimal disruption to their workflow by resolving issues quickly and discreetly.
• Diagnose and resolve hardware, software, network, and mobile device issues. Support collaboration tools such as Teams, Zoom, and Outlook, as well as various productivity applications.
• Anticipate potential issues and implement preventive measures. Maintain and monitor VIP devices for optimal performance, security, and updates.
• Act as the primary point of contact for VIP incidents. Escalate complex issues to specialized teams while maintaining ownership until resolution is achieved.
• Handle sensitive information with discretion, ensuring compliance with corporate security policies and data protection standards.
• Deliver a concierge-level support experience with empathy, patience, and professionalism. Provide clear communication and regular updates during issue resolution.

Required Experience

Candidates should possess 5-10 years of experience in a relevant desktop support or IT support role, ideally with a focus on supporting high-profile users or executives.

Work Environment

This is a full-time position based in Jeddah. The role requires a proactive approach to technical support within a professional environment, focusing on high standards of service delivery and confidentiality.

Application Process

Salary for this position will be discussed during the interview process.