Hostess

About Accor

Accor is a global hospitality leader with over 300,000 professionals dedicated to guest experience and service excellence. The company operates an integrated ecosystem of brands, personalized services, and expert solutions, continually innovating within the hospitality sector.

The Hostess Role

Accor is seeking a Hostess to join its team in Makkah, Saudi Arabia. This full-time role is suitable for candidates with 0-1 years of experience and focuses on ensuring a welcoming and organized dining experience for guests. The Hostess will manage restaurant reservations, greet guests, and support overall restaurant operations to maintain high service standards.

Key Responsibilities

• Maintain comprehensive knowledge of dining room layout, table assignments, capacity, hours, pricing, and dress code.
• Manage restaurant reservation procedures, including taking, recording, and confirming bookings and cancellations.
• Communicate reservation changes to management promptly.
• Ensure menus and check folders are clean and adequately stocked.
• Keep the hostess stand clean and organized.
• Review reservation books, pre-assign tables, and address special requests.
• Greet and seat guests according to the floor plan, ensuring fair distribution among service staff.
• Present menus and ensure guests are satisfied with their assigned tables.
• Anticipate busy periods and organize procedures for managing waiting lines.
• Respond promptly to guest needs and maintain positive guest relations.
• Handle guest complaints following established procedures to ensure satisfaction.
• Monitor and participate in clearing and resetting tables according to departmental standards.
• Assist restaurant staff as needed to ensure optimal guest service.
• Promote F&B outlets to customers during downtime.
• Assist the Supervisor with cashiering procedures and menu printing.

General Duties and Professional Conduct

• Report for duty punctually in the correct uniform and name tag, maintaining high standards of personal appearance and hygiene.
• Provide friendly, courteous, and professional service consistently.
• Maintain positive working relationships with colleagues and other departments.
• Adhere to hotel policies and procedures, including those related to Fire, Hygiene, Health, and Safety.
• Comply with local legislation and be flexible to adapt to departmental changes and business demands.
• Attend required training and meetings.

Qualifications and Experience

• 0-1 years of experience in a similar role.
• Ability to maintain complete knowledge of dining room operations and procedures.
• Strong communication and interpersonal skills for guest interaction and team collaboration.
• Capability to handle reservations and guest inquiries efficiently.
• Commitment to upholding high standards of service and presentation.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within a dynamic hospitality setting. The role requires active participation in a team-oriented environment focused on delivering exceptional guest experiences.