Senior Product Support Engineer PSSE

About the Role

Haji Husein Alireza & Co. Ltd. is seeking a Senior Product Support Engineer - PSSE to join their team in Jeddah. This full-time role involves providing expert-level technical parts advisory for complex MAN vehicle systems and supporting workshop technicians and parts counter staff to ensure accurate parts delivery. The Senior Product Support Engineer will also be responsible for investigating and resolving escalated parts identification issues and conducting technical parts presentations.

Role Overview

The Senior Product Support Engineer acts as a technical expert, offering guidance on MAN vehicle systems, including engine, transmission, suspension, and electronic components. This position is crucial for maintaining operational efficiency by ensuring correct parts identification and application, and for enhancing the technical capabilities of the support team through mentorship and training.

Key Responsibilities

• Provide expert-level technical parts advisory for complex MAN vehicle systems, including engine, transmission, suspension, and electronic components, to workshop technicians and parts counter staff.
• Investigate and resolve escalated parts identification issues, supersession queries, and interchangeability questions in collaboration with MAN AG parts engineering, utilizing advanced catalog and technical documentation tools.
• Conduct technical parts presentations and training sessions for parts sales teams, workshop staff, and key accounts to promote the advantages of MAN genuine parts and ensure correct application knowledge.
• Mentor other Product Support Engineers by sharing advanced technical knowledge, diagnostic approaches, and MAN best practices to build overall team capability.
• Analyze parts-related technical complaints and return patterns, preparing root cause analysis reports and recommending corrective actions to the Product Support Supervisor and MAN AG parts engineering.

Required Experience

• Candidates should possess 2-5 years of relevant experience in a similar technical support or engineering role.

Work Type and Location

This is a full-time position based in Jeddah.

Application Process

The salary for this position will be disclosed during the application process.