Customer Service Representative Saudi National

About the Role

Kinetic Business Solutions is recruiting a Customer Service Representative for a leading Medical Device company. This full-time position is based in Jeddah, Makkah, and is open exclusively to Saudi nationals due to nationalization requirements. The role involves managing customer interactions and supporting sales and logistics operations.

Key Responsibilities

• Manage customer orders, shipments, invoices, pricing, and product availability.
• Coordinate shipments with logistics teams and follow up on delivery requirements.
• Provide after-sales support, including processing returns, replacements, spare parts, and claims.
• Resolve customer queries and ensure timely follow-up.
• Coordinate with internal teams on customer set-up, billing, logistics, and account issues.
• Support sales activities and customer events.
• Process returns, credit, and debit notes.
• Monitor blocked accounts and coordinate with Credit Control to resolve shipment issues.
• Maintain accurate customer records and reporting.

Qualifications and Experience

• Bachelor’s degree in Business or a related field.
• 2–5 years of experience in Customer Service.
• Experience with order management, logistics, or after-sales support is required.

Required Skills

• Strong communication and customer service skills.
• Good knowledge of SAP, Excel, PowerPoint, and Outlook.

Application Process

Applicants should be available for face-to-face interviews in Jeddah. The salary for this position will be discussed during the interview process.