Customer Services Rep

About the Role

eXtra is seeking a Customer Services Rep to join their team in Jeddah. This full-time role focuses on providing essential front-line support to customers, ensuring their inquiries, requests, and complaints are handled with professionalism and efficiency. The successful candidate will play a key role in maintaining high levels of customer satisfaction.

Role Purpose

The primary purpose of this position is to serve as the initial point of contact for customers, addressing their needs directly and effectively. This involves ensuring all interactions uphold company standards and contribute positively to the customer experience, through accurate service delivery and adherence to established procedures.

Key Responsibilities

• Provide front-line support to customers, handling all inquiries, requests, and complaints.
• Ensure professionalism and efficiency in all customer interactions.
• Process transactions accurately and deliver service excellence.
• Maintain compliance with all company standards and operational procedures.
• Work towards achieving and maintaining high levels of customer satisfaction.

Work Type and Location

This is a full-time position based in Jeddah. The role requires consistent presence and engagement within the customer service environment to effectively manage daily operations and customer interactions.

Application Process

Candidates interested in this Customer Services Rep position at eXtra are encouraged to apply. Further details regarding the application submission will be provided upon expressing interest.