Events Booking Center Assistant Manager

About the Role

Delta Hotels and Resorts is seeking an Events Booking Center Assistant Manager to join their team in Jeddah. This full-time role involves supporting the management in training and motivating employees, serving as a role model, and ensuring adherence to company policies and service standards. The Assistant Manager will play a key role in maintaining guest loyalty and maximizing revenue through effective sales techniques.

Key Responsibilities

• Contact relevant departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentaries to guests as tokens of appreciation for their patronage.
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software during guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.

Leadership and Operational Support

• Assist management in training and motivating employees.
• Serve as a role model for team members.
• Ensure adherence to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate their service needs, and express genuine appreciation.
• Communicate professionally and clearly, both verbally and in writing.
• Develop and maintain positive working relationships with colleagues and support the team in achieving common goals.
• Listen and respond appropriately to the concerns of other employees.

Qualifications and Experience

• 2-5 years of relevant experience.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About Delta Hotels and Resorts

Delta Hotels, part of Marriott International, focuses on providing a seamless travel experience designed for the essential needs of modern frequent travelers. The brand emphasizes delivering key essentials and eliminating unnecessary elements, ensuring guests can focus on what matters most. Delta Hotels maintains a presence in Canada, the United Kingdom, and the United States, with ongoing global expansion. Marriott International is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment.