Outpatient Clinics Manager

About Masar

Masar is a specialized addiction rehabilitation center located in Jeddah, Saudi Arabia. The center provides a supportive and structured environment for individuals and families facing addiction, focusing on a holistic approach that addresses physical, emotional, and social well-being. Masar is committed to fostering lasting recovery and personal growth through compassionate, empathetic, and professional care.

The Role of Outpatient Clinics Manager

Masar is seeking an Outpatient Clinics Manager to oversee the daily operations of its outpatient services. This full-time, on-site position is based in Jeddah, Makkah, and is responsible for ensuring high-quality, patient-centered care. The manager will lead operational efficiency, staff supervision, and the coordination of multidisciplinary treatment plans to meet clinical and organizational standards.

Key Responsibilities

• Manage and oversee outpatient clinic operations, ensuring efficient daily workflow and high-quality healthcare services.
• Develop operational and improvement plans for clinics and monitor their implementation to achieve center objectives.
• Monitor clinic performance, analyze operational and financial results, and identify areas for improvement.
• Develop plans to increase revenue and grow services for each clinic in coordination with relevant departments.
• Monitor Key Performance Indicators (KPIs) such as clinic utilization rate, number of visits, patient satisfaction, patient retention, and revenue performance.
• Develop strategies to improve patient retention and reduce treatment discontinuation rates.
• Manage referral pathways between treatment services and ensure an efficient patient journey across clinics and treatment programs.
• Monitor patient experience, analyze feedback and complaints, and develop improvement plans.
• Prepare periodic operational reports and submit recommendations to executive management.
• Lead continuous improvement and development initiatives for outpatient clinics in alignment with healthcare quality and accreditation standards.
• Manage clinic capacity and scheduling to optimize appointment availability, improve resource utilization, and reduce appointment gaps and no-show rates.
• Analyze market needs and support the development of new clinics, services, and treatment programs to enhance growth opportunities.
• Develop and improve the patient journey from initial contact, appointment scheduling, clinical visits, follow-up, and referral to other services.
• Monitor clinic financial performance, including operational costs, revenue performance, and opportunities to improve efficiency.
• Ensure compliance with healthcare policies, procedures, quality standards, and patient safety requirements.
• Coordinate with Marketing and CRM teams to improve patient acquisition, referral sources, and service utilization.

Qualifications and Experience

• Bachelor’s degree in Medicine or a related healthcare/administrative field.
• Minimum of 5-10 years of practical experience in outpatient clinic management or as a Clinic Manager in a hospital or healthcare facility.
• Demonstrated experience in managing clinic operations and monitoring Key Performance Indicators (KPIs).
• Experience in developing performance improvement plans, enhancing operational efficiency, and maximizing healthcare service utilization.
• Experience in managing teams and coordinating between medical and administrative departments.
• Knowledge of healthcare quality standards and accreditation requirements is an advantage.

Work Environment

This is a full-time, on-site position based in Jeddah, Makkah. The role involves collaboration with various medical and administrative teams to ensure seamless service delivery and continuous improvement across the outpatient clinics.