Reservations Agent📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About Accor and Raffles Hotel Jeddah

Accor is seeking a Reservations Agent for the Raffles Hotel Jeddah, located in Jeddah, Saudi Arabia. The Raffles Hotel Jeddah offers expert service and world-class luxury, upholding the high standards, special touches, and trademark elegance characteristic of the Raffles brand.

The Role of Reservations Agent

As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by efficiently managing bookings and providing comprehensive information about hotel services. This full-time position focuses on maximizing revenue through effective sales techniques and maintaining high standards of service. The role is suitable for candidates with 0-1 years of experience.

Key Responsibilities

Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.
Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.
Utilize up-selling techniques to maximize room revenue and promote hotel services.
Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.
Follow up on guest requests and inquiries within 24 hours of receipt.
Assist with group bookings and manage allotments as directed by management.
Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.
Monitor and update hotel availability to optimize occupancy rates.
Prepare daily reports on reservations, cancellations, and modifications.
Maintain knowledge of local attractions and events to assist guests with inquiries.
Adhere to hotel policies and procedures, ensuring compliance with industry standards.
Participate in regular training sessions to stay updated on new offerings and reservation techniques.

Required Qualifications and Skills

Knowledge of hospitality industry standards and best practices.
Ability to remain calm and professional under pressure.
Cultural sensitivity and adaptability to work in a diverse environment.

Work Schedule and Environment

This full-time position requires a flexible schedule, including availability to work evenings, weekends, and holidays as required. The Reservations Agent will operate within a dynamic hotel environment, contributing to the guest experience at Raffles Hotel Jeddah.