Spa Manager

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About the Role

Marriott International is seeking a Spa Manager for a full-time, on-site position in Jeddah. This management role involves overseeing spa services and coordinating various operations to ensure guest and employee satisfaction while achieving budgetary goals.

Key Responsibilities

Supervise spa service employees and coordinate activities across salon, skin care, program coordination, reservations, reception, massage, and locker-room operations.
Assume the Spa Director's responsibilities during their absence.
Ensure employees have appropriate supplies, equipment, and uniforms, managing inventory within budget.
Review budgets, operating statements, and payroll progress reports for departmental financial management.
Maintain cleanliness of the spa, related areas, and equipment.
Manage operations to achieve or exceed budgeted goals, understanding the department's financial impact.

Guest Service Management

Set a positive example in guest relations and obtain feedback on product quality and service.
Handle guest problems and complaints effectively.
Empower employees to deliver excellent service and emphasize guest satisfaction in meetings.
Continuously work to improve service performance.

People Management and Development

Solicit employee feedback, address concerns, and clarify expectations.
Provide feedback on employee service behaviors and participate in progressive discipline and recognition.
Support new-hire orientation, ongoing training initiatives, and conduct training as appropriate.
Build collaborative team relationships, celebrate successes, and recognize team contributions.
Administer policies consistently and complete disciplinary procedures and documentation according to operating procedures.
Support the Peer Review Process and assist the Spa Director with day-to-day operations.