Call Center Representative

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	عنيزة

وصف الوظيفة

About the Role

TawanTech is seeking a Call Center Representative to join their team in Unayzah, Al Qassim Province. This full-time position involves handling customer inquiries, providing accurate information, and ensuring a positive customer experience through professional and timely support.

Key Responsibilities

Handle inbound and outbound customer calls professionally.
Respond to customer inquiries and provide accurate information.
Resolve customer complaints and issues, or escalate them when required.
Record customer interactions and update information in the system.
Follow company procedures, policies, and service standards.
Coordinate with relevant departments to resolve customer requests.
Maintain a high level of customer satisfaction.
Meet assigned call center KPIs and performance targets.

Qualifications and Experience

Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
0–1 year of experience in customer service, call center, or a related role.

Required Skills

Good verbal and written communication skills.
Proficiency in computer usage and MS Office applications.
Ability to handle customers professionally and remain calm under pressure.
Fluent Arabic and good English communication skills are essential for this role.

Work Environment

This is a full-time position based in Unayzah, Al Qassim Province, offering an opportunity to contribute to customer satisfaction within a structured call center environment.