مستشار عطور باي كيليان ويستفيلد مول📣 إعلان

About Chalhoub Group and the Role

Chalhoub Group, a leading partner in the Middle East's luxury goods sector, is seeking a Perfume Consultant to join our team in Jeddah and Makkah. This full-time role is designed for individuals with 0-1 years of experience who are passionate about luxury fragrances and delivering exceptional customer service.

Our Vision and Growth

With over 65 years of experience, Chalhoub Group operates more than 600 stores and represents 300 brands across the region. We are evolving from a traditional distribution and retail entity into a hybrid retail business, aiming to make luxury product experiences accessible to our customers everywhere. To support our next phase of growth, we are building a world-class team and integrating technology and data into every aspect of our operations, from traditional retail to supply chain and customer loyalty.

Key Responsibilities

As a Perfume Consultant, you will be responsible for achieving sales targets by ensuring an outstanding customer experience and maintaining high professional standards. Your responsibilities will include:

• Developing customer relationships to foster loyalty.
• Responding to customer inquiries regarding products, prices, availability, product usage, and services.
• Engaging with customers to assess their needs and assisting them in meeting those needs, often anticipating customer expectations.
• Informing customers about the most suitable product ranges for their requirements.
• Explaining the uses and benefits of various brands and products.
• Managing new product launches, product promotion, and visual merchandising efforts.
• Boosting sales while achieving set line and sales targets by leveraging your perfume knowledge.
• Increasing perfume sales during events, offers, and new product launches.
• Monitoring sales targets at the store level and preparing daily sales reports.
• Communicating with customers remotely to drive store traffic or via e-commerce platforms (if applicable).
• Participating in incentive programs and tracking post-new product launch sales at the store level.
• Ensuring in-store merchandising levels comply with brand guidelines.
• Ensuring stores are restocked on appropriate shelves and at designated times.
• Reporting stock shortages using the designated stock request form.
• Ensuring stock is received according to established procedures.
• Maintaining the cleanliness of your assigned area.
• Adhering to company procedures regarding ordering, cash handling, and other common practices.

Qualifications and Skills

To succeed in this role, candidates should possess:

• Previous experience in perfume or luxury cosmetics sales (preferred).
• Good knowledge of perfume families and effective presentation techniques for customers.
• A passion for delivering an exceptional customer experience.
• Excellent communication skills and the ability to build strong customer relationships.
• Enthusiasm for continuous learning and development within the luxury perfume sector.

What We Offer

Chalhoub Group is committed to helping you achieve your career ambitions. We offer rich experiences, learning and development opportunities, and diverse career paths through engaging tasks within your role or via internal mobility. We provide a competitive benefits package that includes healthcare, child education contributions, remote work policies, flexible work policies, and exclusive employee discounts.

Diversity and Inclusion

At Chalhoub Group, we believe that inspiring and delighting our customers is rooted in diversity – intellectual, cultural, and constructive differences in abilities and perspectives. We are committed to the principles of inclusion and diversity in all our endeavors. We welcome applications from all candidates and review them based on merit and equal opportunity, without regard to gender, age, race, religion, or origin, and actively seek to leverage the competencies of people of determination.