Executive Sales📣 إعلان

About the Role

This Executive Sales role is a full-time position at Four Points by Sheraton, part of Marriott International, located in Mecca, Makkah, Saudi Arabia. The position supports Sales & Marketing functions, focusing on guest service, sales techniques, and general office duties. The primary goal is to resolve guest issues, process reservations efficiently, and maintain guest loyalty within the Marriott community. Candidates should have 0-1 years of experience.

Core Responsibilities

The Executive Sales professional will be responsible for a range of duties, including:

• Contacting relevant departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilizing sales techniques, including up-selling, to maximize revenue while maintaining existing guest loyalty to Marriott.
• Determining and providing complimentaries to guests as tokens of appreciation for their patronage.
• Promoting awareness of the brand image both internally and externally.
• Processing requests for redeeming Marriott Rewards points.
• Handling all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Entering Marriott Rewards information into the appropriate software during guest reservations.
• Answering, recording, and processing all guest calls, requests, questions, or concerns.

Administrative and Operational Support

This role also involves providing essential administrative and operational support to the Sales & Marketing functions:

• Performing general office duties such as filing, sending emails, typing, and faxing.
• Assisting management in training and motivating employees, serving as a role model.
• Following all company policies and procedures, ensuring a clean and professional appearance, maintaining confidentiality, and protecting company assets.
• Welcoming and acknowledging guests according to company standards, anticipating service needs, and expressing genuine appreciation.
• Communicating professionally, preparing accurate written documents, and using appropriate telephone etiquette.
• Developing and maintaining positive working relationships, supporting team goals, and responding appropriately to employee concerns.
• Monitoring the performance of others to ensure adherence to quality expectations and standards.
• Reading and visually verifying information in various formats.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Performing other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

Candidates for the Executive Sales position should meet the following criteria:

• Experience: 0-1 years in a relevant field.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Company Culture and Values

Marriott International is committed to being an equal opportunity employer, providing access to opportunity for all. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences. Non-discrimination on any protected basis, including disability or veteran status, is a core principle. As a member of the Four Points by Sheraton team, you will join a united community that supports its members and aims to provide guests with uncomplicated service in a friendly, genuine, and approachable environment.

Joining Our Team

Join the Four Points by Sheraton team to contribute to a supportive environment focused on providing guests with straightforward, friendly, and genuine service.