Helpdesk Operator

About the Role

AtkinsRéalis is seeking a Helpdesk Operator to join our team in Jiddah, Makkah, Saudi Arabia. This full-time position involves providing essential helpdesk support for the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, focusing on the Wave1 project. The role requires 2-5 years of experience and operates on a shift basis, which may include weekend and night work.

Key Responsibilities

• Provide helpdesk services to support managing agent activities for the Wave1 project.
• Assist the operations team with daily CAFM system tasks.
• Produce performance reports in collaboration with the helpdesk supervisor.
• Support the implementation of Environmental Health and Safety (EHS) activities and programs, adhering to company ISO accreditation and IMS policies.
• Ensure professional resolution of client issues.
• Meet or exceed targets and KPI requirements set by senior management.
• Understand and apply all necessary programs, systems, and procedures (training will be provided).
• Provide prompt and accurate information to resolve customer inquiries.

Accountabilities

• Establish and maintain effective working relationships and communication channels with peers, clients, and supply chain representatives.
• Maintain clear communication with FM staff, vendors, and the supply chain from a helpdesk perspective.
• Provide emergency support duty when required.
• Accurately capture and input all necessary information.
• Work closely with coordinators to ensure operational effectiveness.

Candidate Requirements

The ideal candidate will possess 2-5 years of relevant experience. Flexibility in working hours is expected, and the duties described are subject to periodic review and potential changes based on operational needs.