Telephone Operator Saudi Talent

About the Role

Rotana Hotels is seeking a Telephone Operator to join their Front Office team in Makkah. This full-time role is designed for dynamic and self-motivated professionals looking to advance their careers within the hospitality sector. The Telephone Operator is responsible for managing all incoming calls, ensuring professional and customer-focused interactions that contribute to a memorable guest experience.

Role Overview

As a Telephone Operator, you will be a primary point of contact for guests, handling all phone communications with a focus on professionalism and guest satisfaction. This position requires maintaining effective communication across various hotel departments to ensure seamless service delivery and to address guest queries efficiently.

Key Responsibilities

• Receive all guest calls in a professional and friendly manner.
• Maintain effective communication with all relevant departments to ensure smooth service delivery.
• Handle all queries politely and courteously, aiming to exceed guest expectations.
• Ensure guests are greeted by name upon calling, adhering to Rotana Standards.
• Maintain up-to-date knowledge of the hotel and local services.
• Maintain awareness of guest profiles through the Opera guest profile system.
• Complete management’s long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls on time and to the established standard.
• Ensure the proper operation of the switchboard for fast and efficient transfer of internal and external calls.
• Take messages for guests and management according to required standards.

Candidate Profile

The ideal candidate will be a dynamic and self-motivated Front Office professional with a strong commitment to customer service. While specific experience is not detailed, a background in hospitality or a similar customer-facing role is beneficial. The ability to manage multiple calls efficiently and maintain a professional demeanor under pressure is essential.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within a leading hotel environment. The role requires interaction with various hotel departments and direct engagement with guests, contributing to a dynamic and service-oriented workplace.

Application Process

Candidates interested in this Telephone Operator position at Rotana Hotels are encouraged to apply to join a team dedicated to providing high-quality guest experiences.