Account Manager

About the Role

Ninja is seeking a dedicated Account Manager to join its Sales Department in Al Khobar, Eastern region. This full-time position is central to maintaining strong relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform.

Role Overview

The Account Manager will serve as the primary point of contact for partners, focusing on retention and growth within the Ninja ecosystem. The role requires a candidate with strong communication skills, meticulous attention to detail, and a proactive approach to managing accounts and fostering long-term partnerships.

Key Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross-sell NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Required Qualifications and Experience

• 3 years of experience in account management or a related field.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A proactive and solution-oriented approach to problem-solving.
• Strong communication and interpersonal skills.

Work Environment

This full-time position is based in Al Khobar, Eastern region, within Ninja's Sales Department. The role involves working closely with internal teams and external partner restaurants to drive mutual success on the platform.

Application Process

Candidates meeting the outlined qualifications are encouraged to apply for this role.