Contact Centre Officer

About the Role

eXtra is seeking a Contact Centre Officer to join its team in Al Khobar. This full-time role focuses on delivering exceptional customer service and support through various communication channels.

Role Overview

The Contact Centre Officer will be responsible for managing customer interactions across both voice and digital platforms. The primary objective is to ensure that all customer inquiries and support needs are addressed effectively and professionally, maintaining high standards of service.

Key Responsibilities

• Handle customer communications through voice channels.
• Manage customer interactions via digital communication channels.
• Provide customer service and support.
• Ensure a high level of customer satisfaction in all interactions.

Candidate Profile

We are looking for a highly motivated and customer-focused individual. The ideal candidate will possess strong communication skills and a commitment to providing excellent support to customers.

Work Environment

This is a full-time position based in Al Khobar. The role operates within a dynamic team environment focused on customer interaction and support.

Application Process

Interested candidates are encouraged to apply for this role to contribute to eXtra's customer service operations.