Showroom Sales Coordinator

About Baytonia

At Baytonia, we focus on building customer trust and assisting them in selecting their ideal home. We emphasize clear communication, consistent follow-up, and meticulous attention to detail to ensure every customer feels valued throughout their experience.

Showroom Sales Coordinator Role

Baytonia is seeking a detail-oriented and customer-focused Showroom Sales Coordinator to support daily showroom operations in Al Khobar, Eastern region. This full-time role is crucial for delivering a seamless customer experience, from initial interaction through order completion and delivery. The coordinator will manage daily cash operations, track orders, and ensure the service area is prepared in collaboration with the Showroom Manager and relevant teams.

Key Responsibilities

• Welcome customers and provide support to ensure a professional and comfortable showroom experience.
• Process cash and electronic payments from customers.
• Issue accurate invoices and receipts.
• Review received amounts and reconcile them with the system.
• Complete daily cash closing procedures and prepare reconciliation reports.
• Maintain the daily cash float and ensure its security.
• Process exchanges and returns in accordance with approved policies.
• Follow up on any cash discrepancies and report them immediately.
• Verify product availability before confirming orders.
• Confirm delivery schedules and accurately inform customers of expected delivery dates.
• Clearly explain company policies, expected delivery times, and order details to customers.
• Confirm orders and ensure all required information is complete and accurately entered into the system.
• Coordinate with the Showroom Manager and relevant teams regarding pending orders, payments, and delivery updates.
• Prepare and share daily reports related to cash closing, completed or pending orders, and operational observations.
• Monitor operational issues or challenges within the showroom and report them to the Showroom Manager in a timely manner.
• Receive initial customer feedback, direct it to the relevant department, and follow up when necessary.
• Support the readiness of the reception area and point of sale, ensuring all necessary requirements are available.
• Ensure that prices, promotions, and basic product information are clearly communicated to customers in accordance with approved updates.
• Support sales activities by understanding customer needs and directing them to suitable products or the appropriate team member when needed.
• Collaborate with the showroom team to provide excellent customer service.
• Maintain the organization and professional appearance of the service area and checkout counter.
• Comply with approved attendance procedures and working hours.
• Adhere to the company's approved financial and operational policies and procedures.

Compensation

The employee is eligible for incentives or sales commissions in accordance with the company's approved policy, based on their contribution to sales performance and achievement of assigned sales targets.