Field IT Support Engineer

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الدمام

وصف الوظيفة

About the Role

TECEZE is seeking a Field IT Support Engineer to join our team in Dammam, Eastern Province. This full-time position requires an individual with 2-5 years of experience in IT support, focusing on field operations and end-user device management.

Role Overview

The Field IT Support Engineer will be responsible for providing comprehensive IT support directly to end-users and managing various IT infrastructure components. This role involves hands-on troubleshooting, hardware maintenance, and coordination with vendors to ensure smooth IT operations across different environments.

Key Responsibilities

Provide field IT support and troubleshoot end-user devices.
Perform break-fix support for desktops, laptops, and printers.
Manage hardware replacements and coordinate with OEM/warranty providers.
Conduct asset management activities, including tagging, imaging, and GAMS-related tasks.
Oversee depot and stock management.
Offer Smart Hands support for engineering and lab environments.
Provide support for network, LAN/WAN, and connectivity issues.
Support conference room, AV, and VVIP setups.
Deliver Smart Hands support for server rooms and network infrastructure.
Manage local printer support.
Handle incident and service request management.
Coordinate with vendors and provide dispatch-site support.
Offer on-site support for cybersecurity and vulnerability-related issues.
Develop and maintain Knowledge Articles, SOPs, and site-specific documentation.
Provide VIP support and manage critical incidents.

Qualifications and Experience

A minimum of 2 years and up to 5 years of experience in an IT support role.
Proven experience in field IT support and end-user device troubleshooting.
Demonstrated ability to manage hardware break-fix and asset management tasks.

Work Environment

This is a full-time position based in Dammam, Saudi Arabia, requiring on-site presence to provide direct IT support and manage various technical operations.