Landside Operations General Manager

About the Role

Dammam Airports | مطارات الدمام is seeking a Landside Operations General Manager to oversee and manage all aspects of terminal operations, curbside operations, and customer service within the landside operations division. This full-time position is based in Dammam and requires over 10 years of experience. The role focuses on ensuring the seamless flow of passengers, maintaining high service standards, and fostering a safe, efficient, and customer-friendly environment.

Key Responsibilities

• Develop and implement strategic plans for landside operations, aligning with DACO's overall vision and objectives.
• Oversee and manage terminal and curbside operations, including passenger flows, terminal services, ground transportation, parking, and curbside management.
• Ensure all Landside Operations adhere to safety, security, and regulatory standards, implementing necessary measures and protocols.
• Track and analyze key performance indicators (KPIs) for landside operations, implementing corrective actions to achieve operational goals.
• Lead the response to operational disruptions, emergencies, or incidents affecting landside areas.
• Manage staff and resources effectively, ensuring optimal allocation to meet operational needs and improve efficiency.
• Manage and oversee contracts with third-party vendors and service providers, ensuring compliance with terms, SLAs, and performance standards.
• Engage with airlines, ground handling agents (GHAs), and other stakeholders to ensure high levels of service quality and compliance.
• Build and maintain strong relationships with key stakeholders to facilitate smooth operations and address challenges collaboratively.
• Represent DACO in meetings with regulatory bodies, industry groups, and other external entities.
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement.
• Develop and manage the landside operations budget, ensuring efficient resource use and adherence to financial targets.
• Ensure compliance with all relevant aviation regulations, safety standards, and organizational policies.
• Drive innovation in landside operations by adopting new technologies and best practices.

Strategic Leadership and Operational Excellence

The role involves driving strategic initiatives to enhance passenger experience and operational efficiency, including planning and establishing KPIs to monitor and evaluate landside operations. It also requires ensuring the functionality and performance of facilities, equipment, and systems, coordinating with maintenance for timely repairs and improvements.

Team Leadership and Development

This position is responsible for setting clear performance expectations, providing regular feedback and support to team members, and implementing training programs to enhance the skills and knowledge of the landside operations team.

Financial and Risk Management

Key aspects include identifying and implementing cost-saving opportunities without compromising safety and service quality, overseeing financial performance and reporting, and providing insights and recommendations to senior leadership. The role also involves developing and implementing risk management strategies to mitigate operational risks and ensure business continuity, as well as leading audits and inspections.

Innovation and Continuous Improvement

The General Manager will lead continuous improvement initiatives to enhance operational efficiency, safety, and service delivery, and monitor industry trends and developments to identify opportunities for innovation and competitive advantage.