Sales Executive

About the Role

Sheraton is seeking a Sales Executive to join their team in Dammam. This full-time position requires 2-5 years of relevant experience and focuses on maximizing revenue through effective sales techniques while maintaining guest loyalty.

Key Responsibilities

• Contact relevant individuals or departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue, including up-selling, while preserving existing guest loyalty to Marriott.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage (*, rewards points, show tickets, gift certificates).
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Operational Support and Guest Relations

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and expressing genuine appreciation.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Undertake other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• 2-5 years of experience in a sales-related role.
• Demonstrated ability to apply sales techniques to maximize revenue.
• Proficiency in processing reservations and managing guest loyalty programs.
• Strong communication and interpersonal skills.
• Ability to perform general office duties and support Sales & Marketing functions.

Work Environment and Culture

As part of the Sheraton family, you will join a global community that values diversity and inclusion. Marriott International is an equal opportunity employer committed to fostering an environment where unique backgrounds are celebrated. The company is dedicated to non-discrimination on any protected basis. Sheraton has been a place for gathering and connection since 1937, with associates creating a sense of belonging in over 400 communities worldwide. This role offers the opportunity to deliver meaningful guest experiences within a supportive team environment, contributing to Sheraton's mission to be 'The World’s Gathering Place'.