Account Manager Retention

About Rize

Rize is a rent-now-pay-later platform operating in Saudi Arabia, focused on making renting more accessible and affordable. The company aims to support tenants in managing their finances and landlords in securing income. Rize is committed to innovation within the real estate sector and operates with a diverse, international team from its office in Riyadh.

The Role: Account Manager – Retention

The Account Manager – Retention will be responsible for managing client retention for an assigned portfolio. This full-time role involves overseeing the entire renewal process, from initial client outreach to contract signing, with a focus on proactive engagement and timely completion of renewals. The position requires 0-1 years of experience.

Key Responsibilities

• Initiate renewal discussions with clients at least three months before contract expiration.
• Manage the complete renewal process, including initial contact, approvals, negotiation, and contract finalization.
• Understand client needs, address objections, and articulate the value of renewing with Rize.
• Negotiate renewal terms in accordance with company policies and pricing guidelines.
• Coordinate with internal teams to secure renewal eligibility decisions and necessary approvals.
• Liaise with landlords and brokers as required to confirm terms and finalize renewals.
• Collaborate with the Customer Experience team to resolve issues that may impact a client’s renewal decision.
• Maintain an accurate retention pipeline within the CRM, documenting contact history, client feedback, expected closing dates, and next steps.
• Identify clients at risk of non-renewal and implement proactive retention strategies.
• Record reasons for non-renewal and propose improvements to the renewal process.
• Provide regular reports on retention performance, forecasts, and key challenges.

Company Values

• Innovation: Driving technological advancements to uplift the real estate sector.
• Customer Centricity: Placing customer needs at the forefront of all decisions and actions.
• Adaptability: Responding quickly to evolving market conditions and customer requirements.
• Empowerment & Collaboration: Valuing team contributions, fostering autonomy, and encouraging collaborative efforts.
• Ethical Excellence: Operating with the highest ethical standards.

Benefits

• Competitive Salary: A competitive salary package, offered in USD or SAR, commensurate with skills and contributions.
• Diverse International Team: Opportunity to work within a diverse international team that values varied perspectives.
• Direct Impact: Contribute to tangible changes within the Proptech industry.
• Fast-paced Learning: Opportunities for professional growth and skill development in a dynamic startup environment.
• Creative Freedom: Encouragement to experiment and innovate.
• Close-knit Community: A collaborative and supportive team environment where contributions are recognized.