Account Manager Retention

About Rize

Rize is a rent-now-pay-later platform operating in Saudi Arabia, focused on making rental processes more accessible and affordable. The company aims to support tenants in managing their finances and assist landlords in securing their income. Rize is committed to innovation within the real estate sector and operates with a focus on customer centricity, adaptability, empowerment, collaboration, and ethical excellence.

The Role of Account Manager, Retention

Rize is seeking an Account Manager, Retention to manage client retention for an assigned portfolio. This full-time position is based in Riyadh, Saudi Arabia, and requires 0-1 years of experience. The role involves overseeing the entire renewal process, from initial client outreach to contract signing, ensuring timely renewals and client satisfaction.

Key Responsibilities

• Initiate renewal discussions with clients at least three months before contract expiration.
• Manage the complete renewal process, including initial contact, approvals, negotiation, and contract finalization.
• Understand client needs, address objections, and articulate the value of renewing with Rize.
• Negotiate renewal terms in accordance with company policies and pricing guidelines.
• Coordinate with internal teams to secure renewal eligibility decisions and necessary approvals.
• Liaise with landlords and brokers as required to confirm terms and finalize renewals.
• Collaborate with the Customer Experience team to resolve issues that may impact a client’s renewal decision.
• Maintain an accurate retention pipeline within the CRM, documenting contact history, client feedback, expected closing dates, and next steps.
• Identify clients at risk of non-renewal and implement proactive retention strategies.
• Record reasons for non-renewal and propose improvements to the renewal process.
• Provide regular reports on retention performance, forecasts, and key challenges.

Qualifications and Experience

• 0-1 years of relevant experience.
• Demonstrated ability to manage client relationships and negotiate terms.
• Proficiency in using CRM systems for pipeline management and reporting.

Work Environment

The team at Rize operates from an office in Riyadh, Saudi Arabia. The company fosters a collaborative environment with a diverse team, emphasizing innovation and problem-solving.